At St. Joseph's Cancer Institute, there is one factor essential to achieving our mission - a shared commitment to customer service. Our team members are dedicated to reaching out to patients and delivering the very best we have to offer. We believe that compassionate care provided by friendly team members is important in creating an environment of comprehensive healing. Our patients often comment on the feeling of security and trust they develop with the Cancer Institute team members and physicians. We hope you will feel the same way about us.
We commit to:
Friendly
- Greeting you with a smile
- Introducing ourselves to you and using your name
- Being courteous and professional
- Displaying a positive attitude in all interactions
- Living the values of St. Joseph's - trust, respect, dignity, responsibility and excellence
Compassionate
- Being empathetic about your health care needs
- Actively listening to your questions and concerns
- Providing clear, concise and factual information
- Appreciating the value of diversity
- Being sensitive to the special needs of various cultures and ages
- Communicating in a caring and concerned manner
Safe
- Always practicing safe work habits
- Ensuring that all work areas and equipment are in safe working condition
- Following policies and procedures to ensure your safety and comfort
- Providing a clean and organized environment
- Washing hands before any patient contact
- Reporting any potential hazards
- Ongoing education to maintain and improve skills and knowledge
Our Commitment in Action
St. Joseph's Cancer Institute has established community partnerships with agencies such as the American Cancer Society, Florida Prostate Cancer Network, the Leukemia & Lymphoma Society, LifePath Hospice and Camp Good Days & Special Times to help promote cancer awareness and education.
Community Outreach in 2002
- Provided 553 cancer screenings for colorectal, prostate and skin cancer.
- Educated more than 600 people on the prevention and early detection of skin, colorectal, prostate and breast cancer via videos, brochures and lectures.
- Provided more than 1,000 sunscreen packets to promote skin cancer prevention and awareness.
- Provided 66 support programs, reaching nearly 325 people.
- Provided eight educational programs for cancer patients and their family.
- Facilitated more than 20 of the American Cancer Society's "Look Good, Feel Better" and "Man to Man" support groups.
- Introduced the new, monthly Hispanic Breast Cancer Support Group for Spanish-speaking cancer patients.
Sponsorship and Fundraisers
- Cattle Barons' Ball - St. Joseph's Cancer Institute was a sponsor at the American Cancer Society's annual event to raise money to fight cancer and provide services to cancer patients and their families.
- Light the Night Walk - St. Joseph's Cancer Institute was a sponsor at this Leukemia & Lymphoma Society event that raises money to fight cancer and provide services to cancer patients and their families.
- Reach to Recovery Fashion Show and Luncheon - St. Joseph's Cancer Institute was a sponsor at this annual American Cancer Society event that raises money to fight breast cancer.
- African American Men's Health Forum - St. Joseph's Cancer Institute was a sponsor at this Florida Prostate Cancer Network event that increases cancer education, awareness, prevention and screenings to African American men in the community.
